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Payments

PAYMENT METHODS

Credit card

We accept the following credit cards:

Visa, MasterCard, Postepay, American Express; Visa Electron, and all major credit and debit cards.

PayPal

If you already have a PayPal account, login with your email and password and confirm the payment.

If you do not have a PayPal account, you can pay using your credit/debit/prepaid card as PayPal unregistered user: in this case, you just have to select the type of card, provide the information required and confirm the payment. Remember that this option will only be available 10 times, after that PayPal will require a registration. To register a new Paypal account, visit paypal.com.

Gruppo Raffaella informs that only payments from verified accounts will be accepted and reserves the right to ship the products to the ship-to address indicated on the verified PayPal account.

Payments for orders from unverified PayPal accounts will be canceled and consequently not processed by Gruppo Raffaella.

 

Immediate bank transfer MyBank

Payment through MyBank allows you to easily and securely make online payments using your bank's online banking service. Once you have chosen  MyBank payment option, type the name of your bank, you will be

automatically redirected to your online banking service where you can enter your usual access codes to the online banking service without releasing sensitive data to third parties. After checking the payment details,

you must authorize the transaction and you will receive confirmation of the payment directly from your bank. Then, you must return to the site to receive further information from the shopkeeper. With this payment

method, the order will be processed in the same time and in the same manner as a credit card. If the customer does not find his bank in the drop-down menu, it is possible that that bank has not yet joined the MyBank

circuit. It will therefore be necessary to select a different method of payment.


Cash on delivery (Italy only-up to € 2.999)

You can pay cash on delivery for order amounts between € 50 and € 2,999.

The service fee is € 5,00.

Payment must be made in cash (the driver does not accept checks and does not give change). The service is available only for Italy. Please check whether the selected shipping location is covered by the service. In the event that the shipment of an order with cash on delivery does not succeed, Gruppo Raffaella reserves the right not to process any further orders with the same payment method.

The customer who chooses cash on delivery as payment method must have a valid postal or bank account for a refund in case of a return.


TAX-FREE

Our prices include VAT.

According to the law all purchases made by non-EU private individuals are not subject to VAT. In this case, the VAT amount will be separated from the total amount of the shopping cart (including shipping fees) according to the current Italian VAT rate.










PAYMENT SECURITY

Gruppo Raffaella guarantees you a completely safe payment.

Your bank details are fully encrypted and protected by the security system.

After confirming the order, the payment request is transferred in real time to the online payment platform. An authorization request is sent to the credit card circuit. The online payment manager issues an electronic certificate.

This means that your bank details do not circulate unencrypted the internet and are at no time visible to Gruppo Raffaella, which is why we request your credit card information for each new order.







Some credit cards require an additional security code to be entered to confirm payment to protect you from online fraud. The code is provided by your bank.