Privacy policy

Grupporaffaella.it collects some Personal Data from its Users.

 

Data Holder

 

Gruppo Raffaella SRL Via Stefano Jacini 65/69 70125 Bari (BA)

Email address: servizioclienti@grupporaffaella.it

 

Types of Data collected

Among the types of Personal Data collected by grupporaffaella.it, either independently or through third parties, there are: Cookies, Usage data, first name, last name, gender, date of birth, telephone number, VAT number, business name, profession, address , fax number, country, state, province, email, ZIP code, various types of Data, city, Fiscal Code, business sector, User ID, number of employees, website, geographical location, username, password, Social Security number ( SSN), image, place of employment, marital status, billing address, shipping address, house number, area code, point of sale data, language, profile picture, Twitter nickname, budget, academic training, About me and Data communicated during use of the service.

Full details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data are collected.

Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically during the use of grupporaffaella.it.

Unless otherwise specified, all the Data requested by grupporaffaella.it are mandatory. If the User refuses to communicate them, it may be impossible for grupporaffaella.it to provide the Service. In cases where grupporaffaella.it indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation.

Users who have doubts about which data are mandatory, are encouraged to contact the Holder.

Any use of cookies - or other tracking tools - by grupporaffaella.it or third party service providers used by grupporaffaella.it, unless otherwise specified, is intended to provide the Service requested by the User, in addition the additional purposes described in this document and in the Cookie Policy, if available.

The User assumes the responsibility of the Personal Data of third parties obtained, published or shared through grupporaffaella.it and guarantees to have the right to communicate or disseminate them, freeing the Holder from any liability to third parties.

 

Mode and place of processing of collected data

 

Method of treatment

The Holder takes appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.

Processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data , in some cases, other parties involved in the organization of grupporaffaella.it (administrative, commercial, marketing, legal, system administrators) or external subjects (as suppliers of third party technical services, postal carriers) may have access to the Data. hosting providers, IT companies, communication agencies) also Data Processors appointed, if necessary, by the Data Holder. The updated list of Managers can always be requested from the Data Holder.

 

Legal basis of the processing

The Holder processes Personal Data relating to the User in the event one of the following conditions:

• the User has given consent for one or more specific purposes; Note: in some jurisdictions the Holder may be authorized to process Personal Data without the User's consent or another of the legal bases specified below, as long as the User does not object ("opt-out") to this treatment. However, this is not applicable if the processing of Personal Data is regulated by European legislation regarding the protection of Personal Data;

• the processing is necessary for the execution of a contract with the User and / or the execution of pre-contractual measures;

• the processing is necessary to fulfill a legal obligation to which the Data Holder is subject;

• processing is necessary for the performance of a task carried out in the public interest or for the exercise of public authority vested in the Holder;

• processing is necessary for the pursuit of the legitimate interest of the Holder or third parties.

In any case, it is always possible to ask the Holder to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for by a contract or necessary to conclude a contract.

 

Place

The Data are processed at the operational headquarters of the Data Holder and in any other place where the parties involved in the processing are located. For more information, contact the Holder.

The User's Personal Data may be transferred to a country other than that in which the User is located. To obtain further information on the processing site, the User can refer to the section concerning the processing of Personal Data.

You have the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization of public international law or consisting of two or more countries, such as the UN, as well as regarding the security measures taken by the Data Holder to protect the Data.

If one of the transfers described above takes place, the User can refer to the respective sections of this document or request information from the Data Holder by contacting him at the opening times.

 

Retention period

The Data are processed and stored for the time required by the purposes for which they were collected.

Therefore:

• Personal Data collected for purposes related to the execution of a contract between the Holder and the User will be retained until the execution of the contract is completed.

• Personal Data collected for purposes related to the legitimate interest of the Data Holder will be retained until such interest is met. The User can obtain further information regarding the legitimate interest pursued by the Holder in the relevant sections of this document or by contacting the Data Holder.

When the processing is based on the consent of the User, the Data Holder may retain the Personal Data for a longer period until such consent is revoked. Furthermore, the Data Holder may be obliged to keep Personal Data for a longer period in compliance with a legal obligation or an order of an authority.

 

At the end of the retention period the Personal Data will be deleted. Therefore, at the end of this term the right of access, cancellation, rectification and the right to data portability can no longer be exercised.

 

Purposes of the processing of collected data

The Data concerning the User is collected to allow the Holder to provide its Services, as well as for the following purposes: Analytics, Contacting the User, Managing contacts and sending messages, Management of payments, Tag management, Interactions based on location , Registration and authentication, Remarketing and behavioral targeting, Display of content from external platforms, Interaction with social networks and external platforms, Advertising, Management of user databases, Management of support and contact requests, Interaction with live chat platforms and Interaction with support and feedback platforms.

To obtain further detailed information on the purposes of the processing and on the Personal Data concretely relevant to each purpose, the User can refer to the relevant sections of this document.

 

Details on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

 

Contact the user

Contact form (grupporaffaella.it)

By filling out the contact form with their Data, the User consents to their use to respond to requests for information, quotes, or any other kind indicated by the form header.

Personal Data collected: ZIP code, city, Fiscal Code, surname, date of birth, email address, User ID, address, country, name, number of employees, fax number, telephone number, VAT number, profession, province, company name, gender, sector of activity, website, status and various types of data.

Mailing list or newsletter (grupporaffaella.it)

By registering with the mailing list or the newsletter, the User's email address is automatically added to a list of contacts to which email messages containing information, including commercial and promotional information, relating to grupporaffaella.it may be transmitted. The email address of the User could also be added to this list as a result of registration to grupporaffaella.it or after making a purchase.

Personal Data collected: ZIP code, city, last name, Cookies, date of birth, Usage data, email address, address, country and name.

Contact by telephone (grupporaffaella.it)

Users who provided their telephone number may be contacted for commercial or promotional purposes connected to grupporaffaella.it, as well as to satisfy requests for support.

Personal Data collected: telephone number.

 

Manage contacts and send messages

This type of service allows you to manage a database of email contacts, telephone contacts or contacts of any other type, used to communicate with the User.

These services may also allow us to collect data relating to the date and time the messages are displayed by the User, as well as to the User's interaction with them, such as information on clicks on the links inserted in the messages.

MailUp (MailUp)

MailUp is an email address management and sending service provided by MailUp S.p.A.

Personal Data collected: email.

Place of processing: Italy - Privacy Policy.

Sendgrid (Sendgrid)

Sendgrid is an email address management and sending service provided by Sendgrid Inc.

Personal Data collected: email.

Place of processing: United States - Privacy Policy.

 

Payment management

The payment management services allow grupporaffaella.it to process payments by credit card, bank transfer or other instruments. The data used for payment are acquired directly by the payment service provider requested without being in any way treated by grupporaffaella.it.

Some of these services may also allow the sending of messages to the User, such as emails containing invoices or notifications regarding payment.

PayPal (Paypal)

PayPal is a payment service provided by PayPal Inc., which allows the User to make payments online.

Personal Data collected: various types of Data as specified in the privacy policy of the service.

Place of processing: Consult the Paypal privacy policy - Privacy Policy.

Gestpay Banca Sella (Banca Sella S.p.A.)

Gestpay is a payment service provided by Banca Sella S.p.A.

Personal Data collected: various types of Data as specified in the privacy policy of the service.

Place of processing: Italy - Privacy Policy.

 

Tag management

This type of service is functional to the centralized management of the tags or scripts used on grupporaffaella.it.

The use of these services involves the flow of User Data through them and, if necessary, their retention.

Google Tag Manager (Google LLC)

Google Tag Manager is a tag management service provided by Google LLC.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy. Subject adhering to the Privacy Shield.

 

Interaction with social networks and external platforms

This type of service allows you to make interactions with social networks, or other external platforms, directly from the pages of grupporaffaella.it.

The interactions and information acquired by grupporaffaella.it are in any case subject to the User's privacy settings related to each social network.

If an interaction service with social networks is installed, it is possible that, even if the Users do not use the service, the service collects traffic data relating to the pages in which it is installed.

+1 button and Google+ social widgets (Google Inc.)

The +1 button and Google+ social widgets are services for interacting with the Google+ social network, provided by Google Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy. Subject adhering to the Privacy Shield.

Tweet button and Twitter social widgets (Twitter, Inc.)

The Tweet button and Twitter social widgets are services of interaction with the Twitter social network, provided by Twitter, Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy. Subject adhering to the Privacy Shield.

Like button and Facebook social widgets (Facebook, Inc.)

The "Like" button and Facebook social widgets are services of interaction with the social network Facebook, provided by Facebook, Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy. Subject adhering to the Privacy Shield.

"Pin it" button and Pinterest social widgets (Pinterest)

The "Pin it" button and Pinterest social widgets are services of interaction with the Pinterest platform, provided by Pinterest Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy.

YouTube social button and widgets (Google Inc.)

The button and the social widgets of YouTube are services of interaction with the YouTube social network, provided by Google Inc.

Personal Data collected: Usage data.

Place of processing: United States - Privacy Policy. Subject adhering to the Privacy Shield.

 

Location-based interactions

Geolocation (grupporaffaella.it)

Grupporaffaella.it may collect, use and share data relating to the geographical location of the User, in order to provide services based on the position itself.

Most browsers and devices provide default tools to deny geographic tracking. If the User has expressly authorized this possibility, grupporaffaella.it can receive information on its actual geographical position.

Personal Data collected: geographic position.

 

Advertising

This type of services allows you to use the User Data for commercial communication purposes in various forms of advertising, such as the banner, also in relation to the User's interests.

This does not mean that all Personal Data is used for this purpose. Data and conditions of use are indicated below.

Some of the services listed below may use cookies to identify the user or use the behavioral retargeting technique, i.e. display advertisements customized to the user's interests and behavior, also found outside of grupporaffaella.it. For more information on this topic, we suggest you to check out the privacy policies of the respective services.

In addition to the options for the opt-out offered by the following services, the User can opt for the exclusion from the receipt of cookies related to a third party service, by visiting the opt-out page of the Network Advertising Initiative.

Direct Email Marketing (DEM) (grupporaffaella.it)

Grupporaffaella.it uses the User Data to send proposals of a commercial nature related to services and products provided by third parties or not related to the product or service provided by grupporaffaella.it.

Personal Data collected: email.

 

Registration and authentication

By registering or authenticating the User allows the Application to identify it and give it access to dedicated services.

Depending on the following, the registration and authentication services may be provided with the help of third parties. If this happens, this application will be able to access some data stored by the third party service used for registration or identification.

Direct registration (grupporaffaella.it)

The User registers by filling out the registration form and directly providing grupporaffaella.it with their Personal Data.

Personal Data collected: budget, postal code, city, Fiscal Code, last name, date of birth, data relating to point of sale, email address, academic education, user ID, image, profile picture, address, billing address, shipping address, language , country, nickname on Twitter, name, house number, number of employees, fax number, telephone number, VAT number, password, area code, profession, province, company name, place of employment, gender, sector of activity, website , Social Security number (SSN), status, marital status, username and various types of Data.

 

Remarketing and behavioral targeting

This type of service allows grupporaffaella.it and its partners to communicate, optimize and serve advertisements based on the past use of grupporaffaella.it by the User.

This activity is carried out by tracking Usage Data and the use of Cookies, information that is transferred to the partners to whom the activity of remarketing and behavioral targeting is connected.

In addition to the options for the opt-out offered by the following services, the User can opt for the exclusion of cookies related to a third party service, by visiting the opt-out page of the Network Advertising Initiative.

Remarketing with Google Analytics for display advertising (Google Inc.)

Google Analytics for display advertising is a remarketing and behavioral targeting service provided by Google Inc. that links the tracking activity carried out by Google Analytics and its Cookies with the Adwords advertising network and the Doubleclick Cookie.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy - Opt Out. Subject adhering to the Privacy Shield.

AdWords Remarketing (Google Inc.)

AdWords Remarketing is a remarketing and behavioral targeting service provided by Google Inc. that links the activity of grupporaffaella.it with the Adwords advertising network and the Doubleclick Cookie.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy - Opt Out.

Facebook Remarketing (Facebook, Inc.)

Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. which links the activity of grupporaffaella.it with the Facebook advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy - Opt Out. Subject adhering to the Privacy Shield.

 

Statistics

The services contained in this section allow the Data Holder to monitor and analyze traffic data and are used to keep track of User behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google uses the Personal Data collected for the purpose of tracing and examining the use of grupporaffaella.it, compiling reports and sharing them with other services developed by Google.

Google may use the Personal Data to contextualise and personalize the advertisements of its advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy - Opt Out. Subject adhering to the Privacy Shield.

Google Analytics with anonymized IP (Google Inc.)

Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google uses the Personal Data collected for the purpose of tracing and examining the use of grupporaffaella.it, compiling reports and sharing them with other services developed by Google.

Google may use the Personal Data to contextualise and personalize the advertisements of its advertising network.

This integration of Google Analytics makes your IP address anonymous. Anonymisation works by shortening the IP address of the Users within the borders of the member states of the European Union or in other countries participating in the agreement on the European Economic Area. Only in exceptional cases, the IP address will be sent to Google's servers and shortened within the United States.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy - Opt Out. Subject adhering to the Privacy Shield.

Tracking conversions of Facebook Ads (Facebook, Inc.)

Tracking conversions of Facebook Ads is a statistics service provided by Facebook, Inc. which connects data from the Facebook ad network with actions performed within grupporaffaella.it.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy. Subject adhering to the Privacy Shield.

Tracking conversions of Google AdWords (Google Inc.)

Google AdWords Conversion Tracking is a statistics service provided by Google Inc. that links data from the Google AdWords ad network with actions taken within grupporaffaella.com.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy. Subject adhering to the Privacy Shield.

Display Advertisers extension for Google Analytics (Google Inc.)

Google Analytics on grupporaffaella.it may use Google-based advertising, third-party audience data and information from the DoubleClick Cookie to extend the statistics with demographics, interests and data on interactions with advertisements.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States - Privacy Policy - Opt Out. Subject adhering to the Privacy Shield.

 

Sale of goods and services online

The Personal Data collected is used for the provision of services to the User or for the sale of products, including payment and delivery. The Personal Data collected to complete the payment may be those relating to the credit card, the bank account used for the transfer or other payment instruments provided. The payment details collected by grupporaffaella.it depend on the payment system used.

 

Subjects whose personal data can be communicated

 

Your personal data may be communicated to other companies of the group and / or to third parties of which the company makes use of specific consulting services, data processing, monitoring of shipments and logistics.

 

 

User Rights

Users may exercise certain rights with reference to the Data processed by the Data Holder.

In particular, the User has the right to:

• withdraw consent at any time. The User can withdraw consent to the processing of their Personal Data previously expressed.

• oppose the processing of your data. You may object to the processing of your data when it occurs on a legal basis other than consent. Further details on the right of opposition are indicated in the section below.

• access your data. The User has the right to obtain information on the Data processed by the Data Holder, on certain aspects of the processing and to receive a copy of the Data processed.

• verify and request correction. The User can verify the correctness of his Data and request its updating or correction.

• obtain treatment limitation. When certain conditions are met, the User may request the limitation of the processing of their Data. In this case, the Data Holder will not process the Data for any other purpose other than their conservation.

• obtain the cancellation or removal of their Personal Data. When certain conditions are met, the User can request the cancellation of their Data by the Owner.

• receive your data or have it transferred to another Holder. You have the right to receive your data in a structured format, commonly used and readable by automatic device and, where technically feasible, to obtain the transfer without hindrance to another Holder. This provision is applicable when the Data are processed with automated tools and the processing is based on the User's consent, on a contract of which the User is a party or on contractual measures connected to it.

• propose a complaint. The User can lodge a complaint with the competent personal data protection authority or act in court.

 

Details on the right of opposition

When Personal Data is processed in the public interest, in the exercise of public authority to which the Holder is invested or to pursue a legitimate interest of the Owner, Users have the right to oppose the processing for reasons related to their particular situation.

Users are reminded that, if their data are processed for direct marketing purposes, they can oppose the processing without providing any reasons. To find out if the Owner deals with data for direct marketing purposes, Users can refer to the respective sections of this document.

How to exercise the rights

 

 

To exercise the rights of the User, Users can direct a request to the contact details of the Owner indicated in this document. The requests are deposited free of charge and processed by the Owner as soon as possible, in any case within a month.

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