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Terms and conditions

Welcome to the website www.grupporaffaella.it. The access and use of www.grupporaffaela.it are regulated by these terms of use ("General Terms of Sale"). The access and use of this website presuppose the reading, understanding and acceptance of these General Terms and Conditions of Sale as well as the Privacy section.

This website is managed and maintained by Gruppo Raffaella S.r.l. ("Gruppo Raffaella") with registered office at Via Stefano Jacini, 65/69 - 70125 Bari - P. IVA 06630430723 - email servizioclienti@grupporaffaella.it tel 080 5690538. If the services within the website are created by Gruppo Raffaella Srl, the General Conditions of Sale will govern the relations between the user and the company.

We remind you that the services you can access through the website, as well as any new use of them, such as the launch of new services by Gruppo Raffaella, will be subject to the General Terms and Conditions of Sale. The user acknowledges that Gruppo Raffaella S.r.l. assumes no responsibility for the availability and use of the services.

Remember that you can always contact Gruppo Raffaella S.r.l. (www.grupporaffaella.it) by email or through the Contact section.

For any other legal information, consult the Privacy section of www.grupporaffaella.it.

Gruppo Raffaella Srl may modify or simply update, in its sole discretion, in whole or in part, these General Terms and Conditions of Sale as well as the documents referred to therein. Changes and updates to the General Conditions of Sale will be binding as soon as they are published on the website in this section.

Therefore, you are requested to regularly access this section to verify the publication of the most recent and updated General Sales Conditions of www.grupporaffaella.it.

We inform you that the General Terms and Conditions of Sale are subject to the rules contained in Legislative Decree 206/2005 ("Consumer Code") and, in particular, to the provisions of Section II of the Consumer Code concerning distance contracts. It is understood that any reference contained in the site www.grupporaffaella.it to clothing or other products does not constitute an offer to sell and that the images relating to the products, as well as the ways in which they are presented within the site www.grupporaffaella.it, have merely illustrative purposes of the activities of Gruppo Raffaella Srl.

If you do not agree, in whole or in part, with the General Sales Conditions of www.grupporaffaella.it, please do not use our website.

 

 

 

I. General Conditions of Sale

 

The offer and sale of products on our website ("www.grupporaffaella.it") are regulated by these General Conditions of Sale. Products purchased on www.grupporaffaella.it are sold directly by Gruppo Raffaella S.r.l. ("Seller"), with registered office at Via Stefano Jacini, 65 / 69-70125 Bari - P. IVA 06630430723 - email servizioclienti@grupporaffaella.it, tel 080 5690538. You can request any information to Gruppo Raffaella through our Customer Service by email servizioclienti@grupporaffaella.it. If you need more information about orders and shipments, refunds and return of products purchased on www.grupporaffaella.it, consult our Shipments, Payments and Withdrawal sections. For any other legal information, consult the Privacy and Cookies sections.

 

Gruppo Raffaella Srl (www.grupporaffaella.it) adheres to the code of ethics of the Italian Association of Electronic Commerce, available at the following link: https://www.aicel.org/codice-etico-dei-merchant-aicel

 

1. Our trade policy

1.1 Gruppo Raffaella Srl ("Seller") offers for sale, on www.grupporaffaella.it, the products and carries out its e-commerce activity exclusively towards its end users who are "Consumers". When we speak of "Consumer" we refer to any physical person acting on www.grupporaffaella.it for purposes not related to its own commercial, entrepreneurial or professional activity. Therefore if you are not a "Consumer", we invite you to refrain from concluding commercial transactions through www.grupporaffaella.it. The Seller reserves the right not to process orders from subjects other than the "Consumer" and, in any case, orders that do not comply with its commercial policy.

1.2 These General Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders for products on www.grupporaffaella.it between the users of www.grupporaffaella.it and the Seller.

1.3 The General Conditions of Sale do not regulate the supply of services or the sale of products by subjects other than the Seller on www.grupporaffaella.it through links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services from parties other than the Seller, to verify their conditions of sale. The Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of transactions of electronic commerce between users of www.grupporaffaella.it and third parties.

1.4 www.grupporaffaella.it reserves the right to refuse orders generated on its site, if the order does not comply to the policies of the seller. www.grupporaffaella.it reserves the right to delete or block users if unsuitable to the contractual sales policies.

 

2. How to conclude the contract with Gruppo Raffaella

2.1 To conclude the purchase contract for one or more products on www.grupporaffaella.it, you will need to fill in the electronic order form and send it to the Seller electronically, following the instructions.

2.2 After concluding the purchase contract of one or more products, by sending the order form, you will be sent an email containing a summary of the essential features of each product ordered with the related price (including all applicable taxes or duties), the payment method you used to purchase each product, the methods and costs of shipment and delivery of the products purchased.

2.3 In the order form, the website will display a summary about the essential features of each product ordered, prices (including all applicable taxes or duties) and shipping/delivery costs (including any additional costs e.g. express shipping, cash on delivery fee). The contract is concluded when the Seller receives your order form and after verifying that the data relating to your order are correct.

2.4 Product availability

Product availability refers to actual availability at the time the buyer places the order. This availability must however be considered purely indicative as the products might be sold to other customers before the order is confirmed.

Even after sending the order confirmation e-mail, some products might be partially or totally unavailable. In this case, the unavailable product(s) will be cancelled and the buyer will be immediately informed by e-mail.

If the buyer requests the cancellation of the order before the shipment has been carried out, www.grupporaffaella.it. will reimburse the amount paid within 14 days from the time when www.grupporaffaella.it was informed of the buyer's decision to terminate the contract.

Orders will be processed during from Monday to Friday from 9am to 6pm.

2.5 Billing

The invoice must be requested at the time of order confirmation.

2.6 Safeguard clause

In the event that one of the clauses of these General Terms and Conditions of Sale were void for any reason whatsoever, this will in no case compromise the validity and compliance of the other conditions of these General Conditions of Sale.

2.7 Customer Service

Any request for assistance can be sent by e-mail to the address servizioclienti@grupporaffaella.it, by phone at 080 55690538 - 345 0323319 (Monday-Friday 9am-6pm) or by filling in the contact form on this website.

 

3. Guarantees and indication of product prices

3.1 Only original and top quality products are sold on www.grupporaffaella.it. The products are purchased directly by the Seller from manufacturers and / or distributors authorized to sell the brands, carefully selected according to our strict quality control .

3.2 The Seller does not sell used, irregular or low-quality standards.

3.3 The essential features of the products are presented on www.grupporaffaella.it on each product page. The images and colors of the products sold on www.grupporaffaella.it may however not correspond to the real ones due to the Internet browser and monitor used.

3.4 Product prices may be subject to updates. Please verify the final sale price before submitting the order form.

3.5 Purchase requests from countries not included among those displayed in the SHIPMENTS section cannot be accepted by the Seller.

3.6 All products are supplied with an identification tag attached to the product (in some cases a disposable seal too). We ask you not to remove the tag and seal from the purchased products, of which they are an integral part. The Seller, in the event of exercising your right of withdrawal, has the right not to accept the return or not to reimburse in full the sums paid for the purchase, for those products that are returned without an identification tag and / or single-use seal, or have been altered in their essential and qualitative features or have been damaged (please refer to the Withdrawal section).

3.7 The products sold on www.grupporaffaella.it are protected by the legal guarantee of conformity of the products pursuant to art. 128 ss. Consumer Code.

 

4. Payments

4.1 You can use one of the payment methods displayed in the order form.

4.2 In case of payment by credit card, the financial information (e.g. credit / debit card number or expiry date) will be forwarded, via encrypted protocol, to Banca Sella or to other banks, which provide the related remote electronic payment services, without third parties having access to them in any way. Furthermore, such information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any return of the products, or to prevent/report fraudulent uses of credit cards to the police force. The price for the purchased products and the shipping and delivery costs, as indicated on the order form, will be charged to your account at the time of order confirmation.

For detailed information about the payment methods on www.grupporaffaella.it please visit the Payments section.

 

5. Vouchers 

5.1 Vouchers are personalized codes that allow you to take advantage of a discount on purchases made on www.grupporaffaella.it.

5.2 The DISCOUNT Voucher box is displayed on one of the pages of the purchase process: once you have entered the items in the cart, enter your Voucher code in the DISCOUNT COUPONS box and click USE.

5.3 Restrictions to the use of the Voucher: A) The value of the Voucher cannot in any way be converted into money; B) It will not be possible to use more than one voucher in one order; C) There are limitations to the use of Voucher (for example reduced products).

5.4 If for some reason you are not satisfied with your order, you can return the product for which you used the Voucher following the standard return procedure available in the Withdrawal section. Once your return has been accepted, you can arrange with our Customer Service to receive a new Voucher by sending a request to servizioclienti@grupporaffaella.it.

 

6. Right of Withdrawal

6.1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on www.grupporaffaella.it. In some specific cases, reported in the Withdrawal section, it will be possible to exchange the chosen product with another.

6.2 To withdraw from the contract you can use the Return Form (in accordance with the standard form pursuant to Article 49, paragraph 4 of the Consumer Code) to be filled in and transmitted directly online through the site www.grupporaffaella.it, or to draw up and send the Seller another explicit statement of your decision to withdraw from the contract. If you choose to use the Return Form to be transmitted directly online through the www.grupporaffaella.it site, the Seller will send you confirmation by e-mail of receipt of the withdrawal request. If, on the other hand, you choose to send another Declaration of Withdrawal, you will be responsible for proving the correct and timely exercise of the Right of Withdrawal.

6.3 All detailed information about the methods and effects of the Withdrawal, as well as the methods of reimbursement, are contained in the Withdrawal section.

 

7. Privacy and Security

7.1 You will be able to obtain information on how we process your personal data by accessing the Privacy section.

7.2 Please also read, if you have not already done so, our General Terms and Conditions of Sale as they contain important information on how we treat the personal data of our users and our security systems.

7.3 For any other information on our Privacy Policy you can send a request to the following e-mail address: servizioclienti@grupporaffaella.it or to the address of our registered office, Via S. Jacini 65/69, 70125 Bari, Italy.

7.4 The access and use of www.grupporaffaella.it, including the display of web pages, communication with Gruppo Raffaella, the possibility of downloading product information and the purchase thereof on the website, are activities conducted by our users exclusively for personal use unrelated to any commercial, entrepreneurial and professional activity. 

7.5 Remember that you will be the only person responsible for the use of www.grupporaffaella.it and its contents. In fact, Gruppo Raffaella cannot be held responsible for any use of the website and its contents by any of its users that is not compliant with the laws in force, without prejudice to the responsibility of Gruppo Raffaella for willful misconduct and gross negligence. In particular, you will be the one and only person responsible for the communication of incorrect and false information and data relating to third parties, without the them having given their consent. 

7.6 Since each material will be downloaded or otherwise obtained through the use of the service at the user's choice and risk, all responsibility for any damage to computer systems or loss of data resulting from unloading falls on the user and cannot be attributed to Gruppo Raffaella. Gruppo Raffaella disclaims any liability for any damage resulting from inaccessibility to the services on the site or from any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, problems connected to the network, to providers or telephone connections, to unauthorized access, alteration of data, failure and / or defective operation of the user's electronic equipment. The user is responsible for the safekeeping and the correct use of his personal information, including the credentials that allow the access to the reserved services, as well as for any harmful consequence or prejudice that may derive from Gruppo Raffaella or third parties as a result of incorrect use, loss, removal of this information.

7.7 Gruppo Raffaella has adopted adequate technical and organizational measures to safeguard the security of its services on www.grupporaffaella.it, the integrity of data relating to traffic and electronic communications with respect to forms of use or unauthorized cognition as well as to avoid risks of dispersion, destruction and loss of data and of confidential and non-confidential information relating to its users.

 

8. Intellectual property rights

8.1 The contents of www.grupporaffaella.it, such as, artworks, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material , in any format, published on www.grupporaffaella.it, including menus, web pages, graphics, colors, patterns, tools, fonts and website design, diagrams, layouts, methods , the processes, functions and software that are part of www.grupporaffaella.it, are protected by copyright and by any other intellectual property right belonging to Gruppo Raffaella and other rights holders. The reproduction, in whole or in part, in any form, of www.grupporaffaella.it of its contents is prohibited, without the express written consent of Gruppo Raffaella.

8.2 Gruppo Raffaella has the exclusive right to authorize or prohibit direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of www.grupporaffaella.it and its contents. With regard to the use of www.grupporaffaella.it, you are only authorized to view the website and its contents. You are also authorized to perform all those other temporary acts of reproduction, without economic importance, which are considered transitory or accessory, an integral and essential part of the visualization of www.grupporaffaella.it and its contents and all other operations of navigation on the website that are performed only for a legitimate use of www.grupporaffaella.it and its contents. You are not authorized to perform any reproduction, on any support, in whole or in part of www.grupporaffaella.it and its contents. Any reproduction must be authorized from time to time by Gruppo Raffaella or, if necessary, by the authors of the individual artworks contained on the website. These reproduction operations must in any case be performed for lawful purposes and in compliance with the copyright and other intellectual property rights of Gruppo Raffaella and the authors of the individual works contained in the website. The authors of individual works published on www.grupporaffaella.it have, at any time, the right to claim authorship of their works and to oppose any deformation, mutilation or other modification of the artworks themselves, including any act of damage to the artworks, which is of prejudice to their honor or reputation. 

8.3 You undertake to respect the copyright of the artists who have chosen to publish their artworks on www.grupporaffaella.it or who have collaborated with www.grupporaffaella.it to create new expressive and artistic forms destined to be published, also not exclusively on the website. Furthermore, you are not, under any circumstances, authorized to use, in any way or form, the contents of the website and every single work protected by copyright and by any other intellectual property right. By way of example, you may not alter or otherwise modify the protected contents and works without the consent of Gruppo Raffaella and, where necessary, of the individual authors of the works published on www.grupporaffaella.it.

 

9. Trademarks and domain names

9.1 All other distinctive signs that distinguish the products sold on www.grupporaffaella.it are registered trademarks of the respective owners and are used within www.grupporaffaella.it for the sole purpose of distinguishing, describing and advertising the products for sale on www.grupporaffaella.it. Gruppo Raffaella and all other owners of registered trademarks have the right to make exclusive use of the trademarks of their respective ownership. 

9.2 You are not authorized, except with the consent of Gruppo Raffaella and any other owner of registered trademarks published on the website, to use these trademarks to distinguish products or services even not related to those of www.grupporaffaella.it or other brand owners . 

9.3 Most of the trademarks present on the website and referring to products for sale on www.grupporaffaella.it are popular brands known to the general public and to every user of www.grupporaffaella.it. Any use of these trademarks not in compliance with the law is prohibited and involves serious legal consequences. It is in no way permitted to use these trademarks and any other distinctive sign present on www.grupporaffaella.it to take unfair advantage of the distinctive character or reputation of these brands or in such a way as to cause prejudice to them and to the owners.

 

10. Disclaimer

10.1 Gruppo Raffaella has taken every precaution to prevent the publication on the website of contents describing or representing scenes or situations of physical or psychological violence or such that, according to the sensibility of the users, can be considered harmful human rights and human dignity, in all its forms and expressions. In any case, Gruppo Raffaella does not guarantee that the contents of the website are appropriate or lawful in other countries, outside of Italy. However, if such content is deemed unlawful or illegal in some of these countries, please avoid accessing our website and if you choose, in any case, to access it, we inform you that the use you decide to make of the services provided by www.grupporaffaella.it will be your exclusive and personal responsibility. 

10.2 Gruppo Raffaella has also taken every useful precaution in order to assure its users that the contents of www.grupporaffaella.it are accurate and do not contain incorrect or outdated information, with respect to the date of their publication on the website and , as far as possible, even later. However, Gruppo Raffaella does not assume any responsibility towards users for the accuracy and completeness of the contents published by Gruppo Raffaella on its website, without prejudice to its liability for fraud and gross negligence and except as otherwise provided by law. Furthermore, Gruppo Raffaella cannot guarantee its users that the website will operate continuously, without interruptions and without errors or malfunctions due to the Internet connection.

 

For any problem encountered while using our website, contact Customer Service. A Gruppo Raffaella manager will be at your disposal to provide assistance and to help you restore the functionality of your access to the website, whenever possible. Likewise, we advise you to contact your Internet service provider or to check that each Internet connection device and access to web content is properly activated, including your Internet browser.

 

11. Applicable law, competent court and dispute resolution

11.1 These General Terms and Conditions of Sale are regulated by Italian law and in particular by Legislative Decree 206/2005, on the Consumer Code in Chapter II "Consumer rights", with specific reference to the legislation on distance contracts and by Legislative Decree 70/2003 on certain aspects concerning electronic commerce.

11.2 These General Terms and Conditions of Sale are regulated by Italian law and interpreted on the basis of it, without prejudice to any other mandatory rule prevailing in the country of habitual residence of the purchaser. Consequently the interpretation, the execution and the resolution of the General Conditions of Sale are subject exclusively to Italian law and any inherent and / or consequent disputes must be resolved exclusively by the Italian jurisdictional authority. In the event of a dispute, the competent court is without exception assigned to the Court of residence (or domicile) of the Consumer pursuant to Article 66-bis of Legislative Decree 206/2005.

11.3 The European resident Consumer is also informed that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the European Consumer to resolve non-judicially any dispute relating to contracts for the sale of goods and services stipulated on the web (Pursuant to the European Union Regulation No. 524/2013).

Therefore, if you are an established consumer in Europe, you can use this platform to resolve any dispute arising from the online contract stipulated on www.grupporaffaela.it.

The European ODR platform is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT